Privacy Policy — Carebric

Acceptance of Policy

Agreement to Policy: By accessing or using our Platform, you confirm that you have read, understood, and agreed to this Privacy Policy. Your continued use of the Platform indicates your acceptance of these terms.
User Consent: You provide consent for the collection, storage, and processing of your personal information as described in this policy. This consent is essential for delivering our services effectively.
Accuracy of Information: You are responsible for ensuring that all information you provide is accurate and up to date. Incorrect information may affect the quality of services provided.

Healthcare Software Solutions: Carebric provides clinic and hospital management software designed to streamline healthcare operations, making it easier for providers to manage patients and records.
Appointment Management: The Platform enables efficient scheduling, tracking, and management of patient appointments, improving workflow for healthcare professionals.
Medical Records Management: We offer electronic medical record (EMR) systems that allow secure storage, retrieval, and management of patient data.
Data Organization and Analytics: The Platform helps organize healthcare data and provides insights that improve decision-making and service quality.

Personal Information: We collect details such as your name, email address, phone number, address, clinic or hospital information, and login credentials when you register or use our services.
Health and Sensitive Information: With your consent, we may collect medical data including prescriptions, lab reports, diagnosis details, and treatment history. This information is handled with strict confidentiality.
Payment Information: When you use paid services, billing details and transaction information may be collected. Payments are securely processed through third-party providers.
Automatically Collected Data: We gather technical data such as IP address, device type, browser information, pages visited, and session duration to understand user behavior and improve the Platform.
Cookies and Tracking: Cookies are used to enhance user experience, store preferences, and analyze website performance. You can manage cookie settings through your browser.

Service Delivery: Your data is used to manage appointments, maintain medical records, and ensure smooth functioning of the Platform.
Communication: We use your information to send service updates, notifications, and respond to customer support queries.
Platform Improvement: Data helps us analyze user behavior, improve performance, and develop new features.
Legal Compliance: Information may be used to comply with laws, regulations, and legal processes.
Security: We process data to detect fraud, prevent unauthorized access, and maintain system integrity.

User Consent: Data is collected and processed based on your permission.
Contractual Requirement: Processing is necessary to provide services you request.
Legal Obligations: We comply with applicable laws and regulations.
Legitimate Interests: Data is used to improve services and ensure platform security.

Service Providers: We may share data with trusted partners such as cloud hosting providers, payment gateways, and analytics services to operate the Platform.
Legal Authorities: Information may be disclosed to government bodies or law enforcement when required by law.
Business Transfers: In case of merger or acquisition, user data may be transferred as part of business assets.
Internal Access: Data is accessible only to authorized personnel for operational purposes.

Encryption: We use encryption to protect data during transmission and storage.
Secure Infrastructure: Data is stored on secure servers with strong protection mechanisms.
Access Control: Only authorized personnel can access sensitive data.
Monitoring: Regular security checks and audits are conducted to ensure safety.

Active Usage: Data is retained while your account is active and services are being used.
Legal Requirements: Some data may be stored longer to comply with legal obligations.
Secure Deletion: Once no longer needed, data is securely deleted or anonymized.

Access and Review: You can request access to your personal data.
Correction: You can update or correct inaccurate information.
Deletion: You may request deletion of your data, subject to legal requirements.
Withdraw Consent: You can withdraw consent at any time, which may affect service availability.

External Services: The Platform may integrate with third-party tools such as cloud storage and analytics services.
Independent Policies: These third parties operate under their own privacy policies, and users should review them separately.

Cross-Border Processing: Data may be processed outside India when required for service delivery.
Protection Measures: We ensure appropriate safeguards are in place to protect your data during such transfers.

Age Restriction: Our services are not intended for individuals under 18 years of age.
Data Removal: If such data is identified, it will be removed promptly.

External Risks: We are not responsible for data breaches caused by external factors beyond our control.
User Responsibility: Users are responsible for maintaining the confidentiality of their login credentials.

No Data Selling: We do not sell or misuse your personal information.
Restricted Access: Data is accessible only to authorized personnel.
Service-Based Communication: We only send necessary communications related to our services.

Marketing Preferences: Users can opt out of promotional communications at any time.
Essential Communication: Important service-related messages may still be sent.

Updates: This Privacy Policy may be updated periodically.
User Acceptance: Continued use of the Platform indicates acceptance of updated terms.

Support Access: Users can raise concerns or complaints regarding data handling.
Timely Resolution: All issues will be addressed within a reasonable timeframe.